PSMail allows our users to choose between IMAP and POP3 protocols. Each has its own specific advantages and disadvantages (see a more detailed comparison here), but if you’ve chosen POP3 there is a specific complication that may arise concerning repetitive email downloads. Typically with POP3, messages are stored on our server only until you access them. At that point, they move to your device and are deleted from our server. However, if you’ve selected to store messages on the server, there is no reliable way in this protocol to identify unique messages (in other words, which messages are new and which are old), so every time you get your messages from the server, it will download every message, whether or not you’ve already downloaded it before. It will continue to do this every time you retrieve messages.
Typically the reason to stick with POP3 is that you would not like messages kept on our server. If you want to keep the messages on the server (and be able, therefore, to access them from multiple devices) then IMAP is the right and reliable protocol to use.
For users who have faced this problem when downloading messages from the server, we recommend that you switch your email client setup to IMAP and afterwards entirely remove POP3 with the “save on server” option from the email client. You may need to retain current POP3 settings while also copying the “Sent” folder (or other local folders) to a server based folder accessible via IMAP.
If you find yourself in the situation that you are in Germany using Germany Telekom and their bundled Internet security router. This router does not allow you to send out e-mails, here an easy way to solve the problem Continue reading Outgoing blocked – Telekom Germany
Do you ever wish you could view all your email, from all your various folders, in one place? Have you ever saved an email to a specific folder, on a specific account…but can’t remember where you put it? PSMail’s new Virtual Mailbox aims to solve these common frustrations and simplify your email experience.
Continue reading What is the Virtual Mailbox?
PSMail payment allows you to renew account for multiple years, i.e., allowing you to renew your account for more than one year at a time. Please visit https://mail.psmail.net/newaccount/multiyear.php
Continue reading Can I renew my account for multiple years?
When you use PSMail’s webmail, by default all inline images inside an email you received is hidden for security reasons. This can be inconvenient or annoying when you want to read an email where the sender is describing an embedded picture. Continue reading How do I view inline images in a email -webmail
When you update your PSMail password, your iPhone may stop being able to send messages. You need to manually update outgoing settings if you use IMAP or POP3 to ensure they are current. Note: Your incoming settings for IMAP/POP3 are different from your outgoing settings. Continue reading How do I update iPhone’s outgoing settings
If you are experiencing errors when using your email client, please make sure your email client is updated and setup to use your primary email address as the username.
Continue reading Authentication Error: Username update
PSMail’s AnyVPN uses Anyconnect with the newer Apex license and the version 4 of the Anyconnect client software for laptops, desktops.
There are some compatibility issues if you upgraded from Windows 8 to windows 10 for this version of the software. We recommend that you do a complete uninstall and reinstall of the older version of the Anyconnect software. As our VPN server automatically pushes upgrade to your system, aditional steps are required to stop this update and stick to the older version stable on these operating systems. Here are the steps Continue reading Windows 8-10 DRIVER_CORRUPTED_EXPOOL
Anyconnect stopped working after my upgrade to Windows 10, what should I do?
Cisco’s anyconnect has some comptibility issues with Windows 10 upgrade process. Here are the steps that were shown to work on a Windows 10 build of 2015.
Continue reading Why does AnyVPN fail on Windows 10?
Ever wonder if you spell receive or recieve when composing an email? When you are using webmail*, PSMail’s email composer allows you to use native browser’s spell check in your local language. All you need to do is enable your browser’s spelling check function (usually under your browser’s Preferences/Options). If your spellcheck is enabled, you will see misspelled words in red color and underlined.
Continue reading How can I do spell check when using webmail?