Why is my VPN install greyed out on Mac or Windows?

This happens when there is a previous installation of VPN on your machine.

First check to see if it is still installed (you can also use SpotLight if you prefer for search):

  1. From the Finder go to the “Application” folder.
  2. Look for the “Cisco” folder and open the folder.
  3. Double click on Uninstall Anyconnect to start the uninstall process.
  4. Follow the instructions to uninstall the VPN program.
  5. Finally, reboot your machine.
  6. Now you are ready for a fresh install!

If you are not able to find an uninstaller, you can try going to command line or terminal.app and do the following:

  • Run the following shell script from the Terminal:
    sudo /opt/cisco/vpn/bin/vpn_uninstall.sh
  • You will be prompted for your password. Once you enter it, just follow the steps and reboot.
  • If you are still having problems try this from the terminal.app and reboot:
    sudo pkgutil –forget com.cisco.pkg.anyconnect.vpn

As always, you can contact our Helpdesk and we’ll be happy to assist you!