Category: PSMailbox FAQs

Questions about using your PSMail account and correcting issues related to specific services (i.e. “Accessing PSVPN through a proxy” “Why are my outgoing messages failing to send from iMail [MAC OS X]?” etc.)

 

Improving Your Workflow

Improving your email workflow with some Helpful Updates!

We’ve all done it. Probably more than once. You write out your email and carefully craft your explanation of the files or pictures you are attaching. Satisfied, you hit “send”…only to realize in a flash of frustration that you forgot to actually attach your attachments. Typically, it’s too late to fix this minor blunder. You’re forced to craft another email, apologetically explaining your mistake.

Continue reading Improving Your Workflow

Searching Email Efficiently

Ever want to find a specific email, but aren’t sure when it was sent? Or want to find all the email you’ve gotten from a specific person? Or on a specific topic? By formatting your search to target a specific batch of email from your inbox, you can reduce all the time you spend clicking through past messages. Here’s how: 

First, in your inbox, locate the search box at the top of the screen:

Then use the following search formats to locate specific batches of email:

  • “From:Roger” 

=> This search will locate all emails from an address or name that contains the word “roger” (NOT case sensitive)

  • “Subject:finance” 

=> This search will locate all emails with the word “finance” in the subject (also NOT case sensitive)

  • “Body:Computer Science”

=> This search will locate all emails which contain the words “computer science” in the body of the message (also NOT case sensitive)

  • “Date:10-Aug-2018”  

=> This search will locate all emails that have the date field of 10 August 2018, irrespective of time. NOTE: The format here is precise and must be “day dash abbreviated month dash full year.”

  • “Date:>10-Aug-2018”  

=> This search will locate all emails that have a date field after 10 August 2018, irrespective of time. NOTE: The format here is precise and must be “day dash abbreviated month dash full year.”

  • “Date:<10-Aug-2018”  

=> This search will locate all emails that have the date field before 10 August 2018, irrespective of time. NOTE: The format here is precise and must be “day dash abbreviated month dash full year.”

  • “Size:>10000”  

=> This search will locate all emails that are greater than 10 Kbytes or 10000 bytes. These messages are likely to have attachments.

  • “Size:<10000” 

=> This search will locate emails that are smaller than 10 Kbytes or 10000 bytes. These messages are likely to be text only and not have attachments.

Attachments with PSMailbox App (Apple Products)

When you use our PSMailbox app (version 1.2 or higher) on your iPhone/iPad, any email attachments that you view or preview are automatically saved to your local device in Apple’s “Files” app. To access these files for modification or to mark them for reply, you should open the Files app on your device and find the menu titled “Locations.” Beneath this you will see a link to “On my iPhone” or “On my iPad.”

All the attachments that you click to view and download are stored in a folder called “attachments.” Similarly, when you choose to download an attachment to the PSMailbox app from Cabinet, it gets stored in a folder called “cabinet.”

NOTE: If you decide to uninstall PSMailbox or you choose to logout and clear your session from the PSMailbox app, all these files are deleted from your device as a security measure.

Why am I being automatically logged out of PSMail when using Safari?

When using the Safari browser, you may experience unexpected logout from your PSMail account. This is because the Safari browser prefetches your most visited site and may accidentally open PSMail’s logout site and get you kicked out of your session.

To avoid this, open Safari -> Preferences -> Search and disable the option that says “Preload Top Hit in the background” as shown below.

 

Closing your browser and restarting it for PSMail website

As part of our enhanced security, PSMail servers enforce strict browser session checks and also block concurrent access to your account from multiple browsers. Here we will explain to you how to close your browser (not just the current window of the browser) and restart it to clear your session and ensure a proper secure login next time you access PSMail.

Continue reading Closing your browser and restarting it for PSMail website