Questions about using your PSMail account and correcting issues related to specific services (i.e. “Accessing PSVPN through a proxy” “Why are my outgoing messages failing to send from iMail [MAC OS X]?” etc.)
Improving your email workflow with some Helpful Updates!
We’ve all done it. Probably more than once. You write out your email and carefully craft your explanation of the files or pictures you are attaching. Satisfied, you hit “send”…only to realize in a flash of frustration that you forgot to actually attach your attachments. Typically, it’s too late to fix this minor blunder. You’re forced to craft another email, apologetically explaining your mistake.
The latest update for the PSMailbox apps (iPhone and Android) provides the ability to deliver notifications when a new email arrives in your Inbox. This article explains how to use this new feature.
Ever want to find a specific email, but aren’t sure when it was sent? Or want to find all the email you’ve gotten from a specific person? Or on a specific topic? By formatting your search to target a specific batch of email from your inbox, you can reduce all the time you spend clicking through past messages. Here’s how:
First, in your inbox, locate the search box at the top of the screen:
Then use the following search formats to locate specific batches of email:
=> This search will locate all emails from an address or name that contains the word “roger” (NOT case sensitive)
=> This search will locate all emails with the word “finance” in the subject (also NOT case sensitive)
=> This search will locate all emails which contain the words “computer science” in the body of the message (also NOT case sensitive)
=> This search will locate all emails that have the date field of 10 August 2018, irrespective of time. NOTE: The format here is precise and must be “day dash abbreviated month dash full year.”
=> This search will locate all emails that have a date field after 10 August 2018, irrespective of time. NOTE: The format here is precise and must be “day dash abbreviated month dash full year.”
=> This search will locate all emails that have the date field before 10 August 2018, irrespective of time. NOTE: The format here is precise and must be “day dash abbreviated month dash full year.”
=> This search will locate all emails that are greater than 10 Kbytes or 10000 bytes. These messages are likely to have attachments.
=> This search will locate emails that are smaller than 10 Kbytes or 10000 bytes. These messages are likely to be text only and not have attachments.
When you use our PSMailbox app (version 1.2 or higher) on your iPhone/iPad, any email attachments that you view or preview are automatically saved to your local device in Apple’s “Files” app. To access these files for modification or to mark them for reply, you should open the Files app on your device and find the menu titled “Locations.” Beneath this you will see a link to “On my iPhone” or “On my iPad.”
All the attachments that you click to view and download are stored in a folder called “attachments.” Similarly, when you choose to download an attachment to the PSMailbox app from Cabinet, it gets stored in a folder called “cabinet.”
NOTE: If you decide to uninstall PSMailbox or you choose to logout and clear your session from the PSMailbox app, all these files are deleted from your device as a security measure.
When using the Safari browser, you may experience unexpected logout from your PSMail account. This is because the Safari browser prefetches your most visited site and may accidentally open PSMail’s logout site and get you kicked out of your session.
To avoid this, open Safari -> Preferences -> Search and disable the option that says “Preload Top Hit in the background” as shown below.
As part of our enhanced security, PSMail servers enforce strict browser session checks and also block concurrent access to your account from multiple browsers. Here we will explain to you how to close your browser (not just the current window of the browser) and restart it to clear your session and ensure a proper secure login next time you access PSMail.
Continue reading Closing your browser and restarting it for PSMail website
PSMail users can forward their emails to another email address or to a phone via email-to-sms gateway. When forwarding an email you can choose to forward the full message or just a “0” byte as a notification to your alternate email address.
Continue reading Can I forward my PSMail emails to another email address?
If you are receiving bounced emails that look like they came from your account even though you didn’t send them, it is likely your password has been stolen and is being used to send SPAM messages.
Continue reading Why am I receiving email bounces for emails I did not send?
This happens when there is a previous installation of VPN on your machine.
First check to see if it is still installed (you can also use SpotLight if you prefer for search):
If you are not able to find an uninstaller, you can try going to command line or terminal.app and do the following:
As always, you can contact our Helpdesk and we’ll be happy to assist you!
These days, it seems we all wear a number of different hats. There’s a hat we put on for our job (or two for our jobs!), one for our family, another couple for civic activities and friends. In our digital world, it seems inevitable that all these aspects of our lives, however diverse, end up running into each other in one concentrated space: our inbox.
PSMail has recently introduced a mail rules system to help untangle your inbox and keep all your “hats” in order. It can even take care of some simple tasks on its own, saving you time and effort. Best of all, it’s included at no extra charge with the subscription you already have!