PSMail Connect is a new video conferencing service from PSMail. Please see below for the answers to the most frequently asked questions about PSMail Connect.Continue reading PSMail Connect FAQ
If you are on Mac OS X El Capitan or an earlier version and are receiving a certificate error, it is likely your Keychain is corrupted. You can follow the steps below to try to have it fixed. If you are running the latest Mac (Catalina at this time), DO NOT reset your keychain; instead contact our support for help .Continue reading Certificate error on Mac OS X
Improving your email workflow with some helpful updates!
We’ve all done it. Probably more than once. You write out your email and carefully craft your explanation of the files or pictures you are attaching. Satisfied, you hit “send”…only to realize in a flash of frustration that you forgot to actually attach your attachments. Typically, it’s too late to fix this minor blunder. You’re forced to craft another email, apologetically explaining your mistake.
The latest update for the PSMailbox apps (iPhone and Android) provides the ability to deliver notifications when a new email arrives in your Inbox. This article explains how to use this new feature.
Ever want to find a specific email, but aren’t sure when it was sent? Or want to find all the email you’ve gotten from a specific person? Or on a specific topic? By formatting your search to target a specific batch of email from your inbox, you can reduce all the time you spend clicking through past messages. Here’s how:
First, in your inbox, locate the search box at the top of the screen:
Then use the following search formats to locate specific batches of email:
=> This search will locate all emails from an address or name that contains the word “roger” (NOT case sensitive)
=> This search will locate all emails with the word “finance” in the subject (also NOT case sensitive)
- “Body:Computer Science”
=> This search will locate all emails which contain the words “computer science” in the body of the message (also NOT case sensitive)
=> This search will locate all emails that have the date field of 10 August 2018, irrespective of time. NOTE: The format here is precise and must be “day dash abbreviated month dash full year.”
=> This search will locate all emails that have a date field after 10 August 2018, irrespective of time. NOTE: The format here is precise and must be “day dash abbreviated month dash full year.”
=> This search will locate all emails that have the date field before 10 August 2018, irrespective of time. NOTE: The format here is precise and must be “day dash abbreviated month dash full year.”
=> This search will locate all emails that are greater than 10 Kbytes or 10000 bytes. These messages are likely to have attachments.
=> This search will locate emails that are smaller than 10 Kbytes or 10000 bytes. These messages are likely to be text only and not have attachments.
When you use our PSMailbox app (version 1.2 or higher) on your iPhone/iPad, any email attachments that you view or preview are automatically saved to your local device in Apple’s “Files” app. To access these files for modification or to mark them for reply, you should open the Files app on your device and find the menu titled “Locations.” Beneath this you will see a link to “On my iPhone” or “On my iPad.”
All the attachments that you click to view and download are stored in a folder called “attachments.” Similarly, when you choose to download an attachment to the PSMailbox app from Cabinet, it gets stored in a folder called “cabinet.”
NOTE: If you decide to uninstall PSMailbox or you choose to logout and clear your session from the PSMailbox app, all these files are deleted from your device as a security measure.
When using the Safari browser, you may experience unexpected logout from your PSMail account. This is because the Safari browser prefetches your most visited site and may accidentally open PSMail’s logout site and get you kicked out of your session.
To avoid this, open Safari -> Preferences -> Search and disable the option that says “Preload Top Hit in the background” as shown below.
As part of our enhanced security, PSMail servers enforce strict browser session checks and also block concurrent access to your account from multiple browsers. Here we will explain to you how to close your browser (not just the current window of the browser) and restart it to clear your session and ensure a proper secure login next time you access PSMail.
PSMail users can forward their emails to another email address or to a phone via email-to-sms gateway. When forwarding an email you can choose to forward the full message or just a “0” byte as a notification to your alternate email address.
If you are receiving bounced emails that look like they came from your account even though you didn’t send them, it is likely your password has been stolen and is being used to send SPAM messages.