Questions about using your PSMail account and correcting issues related to specific services (i.e. “Accessing PSVPN through a proxy” “Why are my outgoing messages failing to send from iMail [MAC OS X]?” etc.)
If you have been using the POP3 protocol to collect email for a long time and would like to move to IMAP to support multiple machines or to ensure that your messages are preserved on the server, here are the steps you should take (NOTE: more on the relative advantages and disadvantages of each protocol here):
1. Create a new IMAP account on the same computer with the same email client that you currently use with POP3. Don’t delete your current POP3 account.
2. Ensure the new IMAP account can send and receive emails.
3. Disable but do not delete the POP3 account. In most email clients you can do this by selecting “Do not include this account when sending and receiving.” If there is no such option, just enter an incorrect password in the POP3 account to prevent it from collecting any more emails while the IMAP account is still functional.
4. Drag and drop emails from specific folders (Inbox, Sent, etc.) in your POP3 account to related folders (Inbox, SENT-ITEMS, etc.) in your IMAP account.
5. After the copy operation is complete, ensure that all emails actually copied and are complete. You can check this by closing your email and logging into your PSMail account via your browser at https://mail.psmail.net/dashboard/.
6. Go ahead and delete the POP3 account on your email client.
You’re finished! If you have any questions about this process or need further guidance, please contact our helpdesk here and we’ll be happy to help!
PSMail allows our users to choose between IMAP and POP3 protocols. Each has its own specific advantages and disadvantages (see a more detailed comparison here), but if you’ve chosen POP3 there is a specific complication that may arise concerning repetitive email downloads. Typically with POP3, messages are stored on our server only until you access them. At that point, they move to your device and are deleted from our server. However, if you’ve selected to store messages on the server, there is no reliable way in this protocol to identify unique messages (in other words, which messages are new and which are old), so every time you get your messages from the server, it will download every message, whether or not you’ve already downloaded it before. It will continue to do this every time you retrieve messages.
Typically the reason to stick with POP3 is that you would not like messages kept on our server. If you want to keep the messages on the server (and be able, therefore, to access them from multiple devices) then IMAP is the right and reliable protocol to use.
For users who have faced this problem when downloading messages from the server, we recommend that you switch your email client setup to IMAP and afterwards entirely remove POP3 with the “save on server” option from the email client. You may need to retain current POP3 settings while also copying the “Sent” folder (or other local folders) to a server based folder accessible via IMAP.
If you find yourself in the situation that you are in Germany using Germany Telekom and their bundled Internet security router. This router does not allow you to send out e-mails, here an easy way to solve the problem Continue reading Outgoing blocked – Telekom Germany
Do you ever wish you could view all your email, from all your various folders, in one place? Have you ever saved an email to a specific folder, on a specific account…but can’t remember where you put it? PSMail’s new Virtual Mailbox aims to solve these common frustrations and simplify your email experience.
When you update your PSMail password, your iPhone may stop being able to send messages. You need to manually update outgoing settings if you use IMAP or POP3 to ensure they are current. Note: Your incoming settings for IMAP/POP3 are different from your outgoing settings. Continue reading How do I update iPhone’s outgoing settings
To insert a hyperlink in email, just type out the link or copy and paste the link into email. The system will automatically convert it to a hyperlink. Note when you copy and paste you may need to either type Space or Enter keys to activate the link
To insert hyperlinks from a picture or a custom text, select the picture or custom text and then use Command-K in Mac or Ctrl-K in Windows to activate the link. The link will be prompted and you can enter the full URL provide custom attribute like “Title” which will be visible on mouse over the link event and “Target” which is safe to leave it as “New Window”. See screenshot below for details
PSMail’s AnyVPN uses Anyconnect with the newer Apex license and the version 4 of the Anyconnect client software for laptops, desktops.
There are some compatibility issues if you upgraded from Windows 8 to windows 10 for this version of the software. We recommend that you do a complete uninstall and reinstall of the older version of the Anyconnect software. As our VPN server automatically pushes upgrade to your system, aditional steps are required to stop this update and stick to the older version stable on these operating systems. Here are the steps Continue reading Windows 8-10 DRIVER_CORRUPTED_EXPOOL