Category: FAQs

Find here answers to common questions about our service, usage of PSMailbox, errors / issues faced by clients while using PSMailbox.

Windows 8-10 DRIVER_CORRUPTED_EXPOOL

PSMail’s AnyVPN uses Anyconnect with the newer Apex license and the version 4 of the Anyconnect client software for laptops, desktops.

There are some compatibility issues if you upgraded from Windows 8 to windows 10 for this version of the software. We recommend that you do a complete uninstall and reinstall of the older version of the Anyconnect software.  As our VPN server automatically pushes upgrade to your system, aditional steps are required to stop this update and stick to the older version stable on these operating systems.  Here are the steps Continue reading Windows 8-10 DRIVER_CORRUPTED_EXPOOL

How can I do spell check when using webmail?

Ever wonder if you spell receive or recieve when composing an email?  When you are using webmail*, PSMail’s email composer allows you to use native browser’s spell check in your local language.  All you need to do is enable your browser’s spelling check function (usually under your browser’s Preferences/Options).  If your spellcheck is enabled, you will see misspelled words in red color and underlined.

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How do I send email to a group using webmail?

PSMail addressbook offers a group address option that can be used to send email to a large group of people. These group addresses (which are separate from PSLists) are a handy way to communicate with your employees, work group, family, or friends without having to type each and every address every time you want to correspond. Continue reading How do I send email to a group using webmail?

Limit number of message IMAP Thunderbird

Thunderbird allows you to limit the number of days to synchronize when using IMAP.  This can be helpful if you have a very large inbox with emails that is not sorted into folders. You see a remote view of the server folders which you subscribe to see. All emails are stored on the server. You can set up new imap mail account on new computer, but make a change in the Account Settings to only download recent x emails.
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Can I host my domain with PSMail?

Want to host your own domain with PSMail? No problem. It’s simple to set up and, as always, comes with the level of security you’ve come to expect from PSMail. If your group has 25 members or more you can take advantage of our group hosting discounts. If not, you can still host even a single email address with your own personal identity for just $40 per year – and that includes all the benefits of a PSMailbox.*

Continue reading Can I host my domain with PSMail?

What do all the icons above my email mean?

When you open an email in PSMail, you’ve probably noticed the bar of icons across the top of your message. Ever wonder what they all mean? These icons represent the variety of options we’ve provided you with as you read, respond to, and interact with your emails. Many of them are self-explanatory, but a few might be a bit tricky

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How do I use the webmail search function?

A little update to an important function! The “search” button is now a magnifying glass icon that appears next to the number of new messages in your current folder. The search function allows you to search the From / To / Subject of all emails in your current folder. See below for a screenshot view.

new_search_bar

 

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How do I use PSMail’s token login system?

You see it everyday. Maybe two or three times a day:

The secure login page for your PSMail account.

But have you ever noticed the option for Token Login hiding there at the bottom of the box? Maybe you have, and maybe you’ve even clicked on it or read a bit about the token system on the web. But it all seems too confusing. Such a hassle.

Continue reading How do I use PSMail’s token login system?