FAQs – PSMail.net support pages

PSMail2FA vs. Device Password: Which One Do You Need?

PSMail offers two separate password systems, each designed for a different purpose. While both help keep your account secure, using the right one in the right context is important. Here’s a quick guide to help you understand the difference and avoid confusion.

Device Password

Purpose: Used for email apps like Outlook, Apple Mail, or Thunderbird.

What it is:

A separate, app-specific password that allows email clients to access your PSMail account without needing 2FA.
It’s not your main password and should only be used in email programs that don’t support modern authentication.
Each device (laptop, desktop, iPad) all should have their own unique passwords.

Use it when:

Setting up PSMail on email clients (Outlook, Thunderbird, iOS/Android Mail apps).
Configuring devices or applications that require direct mail server access.

More info: Device Password Setup

PSMail2FA (Two-Factor Authentication)

Purpose: Protects your web-based login to PSMail (e.g., https://mail.psmail.net)

What it is:

PSMail2FA adds an extra layer of security when you log in through a browser.
You can choose:
- Push Notification (ZeroPass): Approve login from your mobile device.
- One-Time Password (OTP): Use a time-based code from an authenticator app.

Use it when:

Logging in at mail.psmail.net via a browser.
Accessing webmail or PSMail account settings online.

More info: ZeroPass Push Authentication

Quick Summary

Scenario	Use This
Setting up an email app (like Outlook)	Device Password
Logging in through a web browser	PSMail2FA (Push/OTP)

Keep both secure, and don’t mix them up. If you ever receive an error logging in, double-check that you’re using the right password for the right place.

Have questions? Contact PSMail support for help

ZeroPass – PSMail Mobile Apps

In the ongoing effort to reduce the risk of password usage, PSMail apps now support also ZeroPass our password less technology that is built using FIDO2 technology. If your phone supports this secure way of authentication you will be prompted to enable and use the Security Key (Android) or PassKey (iPhone) as a place to securely store your private key. Follow along to learn how to use this.

ZeroPass – Browser Login

PSMail’s ZeroPass technology works to provide you passwordless access to your account. This is done using the latest FIDO2 authentication framework. If your device supports a FIDO2 enabled browser , you can register the device to login without having to enter your password. The best available local authenticators – such as Biometric or local hardware keys (USB) – can safely store a private key that can be registered and used for passwordless login. Follow along to learn how

ZeroPass – Push Authentication

ZeroPass is a new feature we’re introducing to your PSMail account that will enable you to login to your account without the need for a password. PSMail has featured the app PSMail2FA as a way for users to take advantage ofTwo-Factor Authentication (2FA) in securing their account. This same app now supports ZeroPass – a feature that uses push authentication to reduce the risks associated with traditional passwords. In addition to the app, the only other requirement is a mobile device that can support biometric authentication.

PSMailbox app lock screen

PSMailbox app on Android and iPhone has an automatic lock that locks the app with a lock screen. The App can be unlocked using either your biometric (fingerprint, facial recognition) authentication or any local protection such as passcode you have on your mobile device. The default timeout for the app is 30 minutes. You can change the default timeout or disable the locking entirely

IMAP messages disappear Thunderbird

When using email clients such as Thunderbird IMAP, you may still be able to enable a policy or a setup that will cause emails to be removed from the server. This may be confusing as you may not see email messages in our server but could be present in a local folder on your machine.

PSMail Connect FAQ

PSMail Connect is a new video conferencing service from PSMail. Please see below for the answers to the most frequently asked questions about PSMail Connect.

Managing Email Groups and Subscribers

PSMail webmail allows you to create Groups which are distinct from List. Lists allow you greater flexibility in managing subscribers. But if you would like just a Group email address (essentially like Broadcast List in PSLists), then you can create one and manage the subscribers.

A Group allows you to bundle a number of recipients together. To create a Group, just visit https://mail.psmail.net/ login and then go to Contacts and the sub-menu of Group. A Group can have up to 500 subscribers. the subscribers are basically email addresses that are part of the Group. Group subscribers can be from your Individual Contacts, so you can recognize their friendly name stored in your Contacts rather than their email address.

To delete a subscriber you can click on the “x” button next to a subscriber who is part of your Group. To delete the entire Group and remove all subscriber information, you can just click on the Delete button at the bottom. See image below for example.

PSMailbox iOS updates

PSMailbox iOS apps were updated to our latest version to support all the privacy features provided Apple in their iOS apps ecosystem. There are also two new features that are highlighed here

Cabinet availability in Files app

Apple’s iOS devices provide a File app which allows you to connect to “Cloud Storage” such as iCloud. PSMailbox app now publishes the documents, pictures, videos and other resources stored in PSMail Cabinet to be visible in the Files app. Please see the screenshot below as to where to access these resources when in iPhone or iPad’s native Files app

2. Sharing pictures, videos, files from device to Cabinet cloud

iOS devices also provide aa simple way to use the “share” icon to share an image or a document to other users either via email or into a cloud storage. If you have PSMailbox app on your iOS device, you can quickly share these Photos or other resources, by choosing PSMailbox as an option after click on “share” icon. See screenshot below for details.

Certificate error on Mac OS X

If you are on Mac OS X El Capitan or an earlier version and are receiving a certificate error, it is likely your Keychain is corrupted. You can follow the steps below to try to have it fixed. If you are running the latest Mac (Catalina at this time), DO NOT reset your keychain; instead contact our support for help .