This article contains examples and explanations to help you decide whether POP or IMAP is right for you.
Continue reading Should I use POP or IMAP for my email client connection?
Category: PSMailbox FAQs
Questions about using your PSMail account and correcting issues related to specific services (i.e. “Accessing PSVPN through a proxy” “Why are my outgoing messages failing to send from iMail [MAC OS X]?” etc.)
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What is PSLists and how do I use it?
PSLists is a secure email list used to communicate with a set group of people. Messages are sent to a “list address” (ex. soccerclub@lists.psmail.net) and all members of the list, called subscribers, have access to it. The following article explains how PSLists can be used and provides answers to some frequently asked questions.
What is a software token and how do I use it?
A software token is a type of Two Factor Authentication (2FA) that provides additional security for your account by requiring both your password and a random token number for access. The random token number is dependant on a private key file that is generated for you.* ย The token number changes every 15 minutes, making it impossible for others to eavesdrop and/or guess your access information.
Continue reading What is a software token and how do I use it?
What is virtual keypad login?
Virtual keypad is a technology used by PSMail for subscribers who need to access their account from a public place or using a public computer. Many such situations, such as at an Internet cafe’ or airport, expose you to keystroke loggers and software password sniffers that can collect your password as you type it, thus compromising your secure email account. Continue reading What is virtual keypad login?
What is a One Time Password and how do I use it?
A one time password (OTP) is a password that is only valid for a single login session or transaction. This article explains their uses and how to generate one.
Continue reading What is a One Time Password and how do I use it?
Why can’t I log back into my PSMail account after logging out?
This article explains a frequent issue with a simple solution: trouble logging into PSMail.
Continue reading Why can’t I log back into my PSMail account after logging out?
How can I send extra large file attachments?
The maximum size for an email attachment is approximately 30 MBytes of files. The following article explains how to send larger attachments without negatively effecting your recipients.
Continue reading How can I send extra large file attachments?
What is autoresponder and how do I use it?
This article explains how to use the autoresponder function in your PSMail account to respond to friends and colleagues in your absence.
Why am I getting an authentication error when I try to log into Tunnelblick?
“When I try to log into Tunnelblick on my MAC, instead of asking for a password, it exits with an authentication failed error. What’s going on?”
This usually happens because you have saved either an old password or an incorrect password (perhaps a mispelling) using MAC OS X Keychain facility. Just follow these steps to correct the problem: Continue reading Why am I getting an authentication error when I try to log into Tunnelblick?
What is a cached password and how do I disable it in SSL VPN?
Many computer programs automatically cache your username and password. That means that your computer remembers your login information so that as you begin to type it, often only the first letter, it will automatically complete the word/words for you. This is very convenient, but can also be a security risk (if someone ever got ahold of your computer, for example, they could simply type the letters of the alphabet until the cache was triggered and the rest of your login information was revealed). Continue reading What is a cached password and how do I disable it in SSL VPN?