Why am I getting an authentication error when I try to log into Tunnelblick?

“When I try to log into Tunnelblick on my MAC, instead of asking for a password, it exits with an authentication failed error. What’s going on?”

This usually happens because you have saved either an old password or an incorrect password (perhaps a mispelling) using MAC OS X Keychain facility. Just follow these steps to correct the problem:

Step 1: Quit the Tunnelblick application if any part of it is still running.

Step 2: Open Applications in Finder. Click on Utilities and then open Keychain Access.

Step 3: Choose Edit and select Keychain List from the drop down menu. Then select the keychain called “Tunnelblick” or “Tunnelblick.app”.

Step 4: Click the minus sign (–) at the bottom of the window to delete this keychain.

Step 5: You may now close Keychain Access and run Tunnelblick using your correct password.

If you continue to have problems, please contact our helpdesk. We’ll be more than happy to assist you.