Please note that PSMail’s certificate is registered and usually up to date. Verify the following information:
Category: FAQs
Find here answers to common questions about our service, usage of PSMailbox, errors / issues faced by clients while using PSMailbox.
Why do I keep getting an error when I check my mail using Internet Explorer on my MAC OS computer?
Explanation of the “Security failure. Data decryption error” received with Internet Explorer on a Macintosh OS 9 computer.
What is a computer virus?
When you hear “computer virus” think about viruses that can spread amoung people, like the common cold or smallpox. Like these illnesses, a computer virus can pass from one host to another with dangerous consequences. It is vital to protect your computer from becoming infected.
What is an email alias and how do I use it?
Similar to how it may be used in a spy movie, an alias is an assumed name that is not your own. In the case of PSMail, it’s an assumed email address.
Continue reading What is an email alias and how do I use it?
What is phishing?
An explanation of phishing and how you can protect yourself from it.
Why do some of my incoming emails contain a winmail.dat file?
Email users sometimes find that they receive email messages with a strange file attached: winmail.dat. When they attempt to open this file, either it can’t be opened at all, or it contains “garbage” data. In this article we explain the problem and offer solutions to help correct it.
Continue reading Why do some of my incoming emails contain a winmail.dat file?
How does secure email work?
PSMail protects the security of your emails throught the TLS (Transport Layer Security) protocol called Secure Socket Layer (SSL). The following article explains what SSL is and how it works.
How can I test my connectivity to your servers?
Test your connectivity and find out more about our major network providers through the links provided in this article.
Continue reading How can I test my connectivity to your servers?
How do I renew my PSMAIL Account?
Information for renewing both individual and group accounts.
Why should I use secure email?
The importance of a secure email service.