Many computer programs automatically cache your username and password. That means that your computer remembers your login information so that as you begin to type it, often only the first letter, it will automatically complete the word/words for you. This is very convenient, but can also be a security risk (if someone ever got ahold of your computer, for example, they could simply type the letters of the alphabet until the cache was triggered and the rest of your login information was revealed). Continue reading What is a cached password and how do I disable it in SSL VPN?
Category: FAQs
Find here answers to common questions about our service, usage of PSMailbox, errors / issues faced by clients while using PSMailbox.
How can I get my address book back if it’s been lost?
On rare occasions, an address book will be lost when a user is editing it. This happens when there is interruption in the user’s Internet connection. In order to restore the address book, follow these simple steps:
Step 1: Login at https://mail.psmail.net/mail
Step 2: Expand the address book by clicking the + sign next to Address book on the left sidebar.
Step 3: Click on Edit on the left menu bar. On the top side of the page you will see a Restore Backup option. Click on this to restore the most recent backup version of your address book.
Why am I getting a configuration error when I try to log into Tunnelblick?
“When I try to log into Tunnelblick, I get an error that says,’Tunnelblick Configuration Problem: Tunnelblick could not be launched because of a problem with the configuration. Please examine the Console Log for details.’ What does this mean?” Continue reading Why am I getting a configuration error when I try to log into Tunnelblick?
Using Bcc and Cc with webmail
Many times when you write an email, you may want some recipients to be in the Carbon Copy (Cc) or in the Blind Carbon Copy (Bcc). The different is Bcc recipients will not be able to see other recipients, works more like Groups and Lists in PSMail. When using PSMail you can select one or all recipients to become Cc or Bcc recipients.
Continue reading Using Bcc and Cc with webmailReporting security issues
PSMail maintains a Product Security Incident Response Team PSIRT team to coordinate security and vulnerability information found in PSMail’s service. Our PSIRT can be reached by sending email to security@psmail.net or to postmaster@psmail.net. Reports from security researchers, other vendors and government organizations can be sent to the email address security@psmail.net.
If encrypted communication is desired, we provide by S/MIME and PGP encryption support for sending emails to our security team. Please see our PGP Key below (expires Jan 19, 2022). Our PEM cert file expires in March 2020 can be downloaded here
-----BEGIN PGP PUBLIC KEY BLOCK-----
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m5L/J9+R33nn8DT4Too5TYPgBQJeJitvAhsDBQkDwmcABQsJCAcCBhUKCQgLAgQW
AgMBAh4BAheAAAoJEDT4Too5TYPgJkQH/jB2Usfu1KTybsIfBjQSTc/7HWVLGsoJ
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L7ZFEzct21Z0jALpVnyOeW/CQ2yA5QLuopKxYhDvCw5ZH3at3+gAS7c0iA+q1BZr
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t6/Xte9PF63Snp1SulqupZjS6ssjullTqQJSXes0JTTI2k2HdXJ3TUIZYzKptzmz
riuUvbqCmHchIPSPsgMUspS/kh8Xu1aACpUxIZ8HTDUZeopOLnCKlEWgYJPEdwsU
K0ffPue9gwXEUmKy3PIkJYGFvfTeEEA2NbLtJtCJ+0zuDJd+G/gS681Iyb+b4B3M
5SUnYFS0JWo=
=5fR3
-----END PGP PUBLIC KEY BLOCK-----
What should I do if my mobile device says that the certificate provided by PSMail is not trusted?
Please note that PSMail’s certificate is registered and usually up to date. Verify the following information:
Why do I keep getting an error when I check my mail using Internet Explorer on my MAC OS computer?
Explanation of the “Security failure. Data decryption error” received with Internet Explorer on a Macintosh OS 9 computer.
What is a computer virus?
When you hear “computer virus” think about viruses that can spread amoung people, like the common cold or smallpox. Like these illnesses, a computer virus can pass from one host to another with dangerous consequences. It is vital to protect your computer from becoming infected.
What is an email alias and how do I use it?
Similar to how it may be used in a spy movie, an alias is an assumed name that is not your own. In the case of PSMail, it’s an assumed email address.
Continue reading What is an email alias and how do I use it?
What is Stunnel and how do I use it?
The Stunnel program is an alternate method for using SSL that allows unsupported email clients to connect to our encrypted servers.