Find here answers to common questions about our service, usage of PSMailbox, errors / issues faced by clients while using PSMailbox.
“When I try to log into Tunnelblick on my MAC, instead of asking for a password, it exits with an authentication failed error. What’s going on?”
This usually happens because you have saved either an old password or an incorrect password (perhaps a mispelling) using MAC OS X Keychain facility. Just follow these steps to correct the problem: Continue reading Why am I getting an authentication error when I try to log into Tunnelblick?
Many computer programs automatically cache your username and password. That means that your computer remembers your login information so that as you begin to type it, often only the first letter, it will automatically complete the word/words for you. This is very convenient, but can also be a security risk (if someone ever got ahold of your computer, for example, they could simply type the letters of the alphabet until the cache was triggered and the rest of your login information was revealed). Continue reading What is a cached password and how do I disable it in SSL VPN?
On rare occasions, an address book will be lost when a user is editing it. This happens when there is interruption in the user’s Internet connection. In order to restore the address book, follow these simple steps:
Step 1: Login at https://mail.psmail.net/mail
Step 2: Expand the address book by clicking the + sign next to Address book on the left sidebar.
Step 3: Click on Edit on the left menu bar. On the top side of the page you will see a Restore Backup option. Click on this to restore the most recent backup version of your address book.
“When I try to log into Tunnelblick, I get an error that says,’Tunnelblick Configuration Problem: Tunnelblick could not be launched because of a problem with the configuration. Please examine the Console Log for details.’ What does this mean?” Continue reading Why am I getting a configuration error when I try to log into Tunnelblick?
Many times when you write an email, you may want some recipients to be in the Carbon Copy (Cc) or in the Blind Carbon Copy (Bcc). The different is Bcc recipients will not be able to see other recipients, works more like Groups and Lists in PSMail. When using PSMail you can select one or all recipients to become Cc or Bcc recipients.
Continue reading Using Bcc and Cc with webmailPSMail maintains a Product Security Incident Response Team PSIRT team to coordinate security and vulnerability information found in PSMail’s service. Our PSIRT can be reached by sending email to security@psmail.net or to postmaster@psmail.net. Reports from security researchers, other vendors and government organizations can be sent to the email address security@psmail.net.
If encrypted communication is desired, we provide by S/MIME and PGP encryption support for sending emails to our security team. Please see our PGP Key below (expires Jan 19, 2022). Our PEM cert file expires in March 2020 can be downloaded here
-----BEGIN PGP PUBLIC KEY BLOCK-----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=5fR3
-----END PGP PUBLIC KEY BLOCK-----
Please note that PSMail’s certificate is registered and usually up to date. Verify the following information:
Explanation of the “Security failure. Data decryption error” received with Internet Explorer on a Macintosh OS 9 computer.
When you hear “computer virus” think about viruses that can spread amoung people, like the common cold or smallpox. Like these illnesses, a computer virus can pass from one host to another with dangerous consequences. It is vital to protect your computer from becoming infected.
Similar to how it may be used in a spy movie, an alias is an assumed name that is not your own. In the case of PSMail, it’s an assumed email address.
Continue reading What is an email alias and how do I use it?