Category: General Questions

General questions about PSMail and security/privacy (i.e. “What is phishing?” “What is VPN?” etc.)

PSMail2FA vs. Device Password: Which One Do You Need?

PSMail offers two separate password systems, each designed for a different purpose. While both help keep your account secure, using the right one in the right context is important. Here’s a quick guide to help you understand the difference and avoid confusion.

Read more: PSMail2FA vs. Device Password: Which One Do You Need?

Device Password

Purpose: Used for email apps like Outlook, Apple Mail, or Thunderbird.

What it is:

  • A separate, app-specific password that allows email clients to access your PSMail account without needing 2FA.
  • It’s not your main password and should only be used in email programs that don’t support modern authentication.
  • Each device (laptop, desktop, iPad) all should have their own unique passwords.

Use it when:

  • Setting up PSMail on email clients (Outlook, Thunderbird, iOS/Android Mail apps).
  • Configuring devices or applications that require direct mail server access.

More info: Device Password Setup

PSMail2FA (Two-Factor Authentication)

Purpose: Protects your web-based login to PSMail (e.g., https://mail.psmail.net)

What it is:

  • PSMail2FA adds an extra layer of security when you log in through a browser.
  • You can choose:
    • Push Notification (ZeroPass): Approve login from your mobile device.
    • One-Time Password (OTP): Use a time-based code from an authenticator app.

Use it when:

  • Logging in at mail.psmail.net via a browser.
  • Accessing webmail or PSMail account settings online.

More info: ZeroPass Push Authentication

Quick Summary

ScenarioUse This
Setting up an email app (like Outlook)Device Password
Logging in through a web browserPSMail2FA (Push/OTP)

Keep both secure, and don’t mix them up. If you ever receive an error logging in, double-check that you’re using the right password for the right place.

Have questions? Contact PSMail support for help

ZeroPass – Push Authentication

ZeroPass is a new feature we’re introducing  to your PSMail account that will enable you to  login to your account without the  need for a password. PSMail has featured the app PSMail2FA as a way for users to take advantage ofTwo-Factor Authentication (2FA) in securing their account. This same app now supports ZeroPass – a feature that uses push authentication to reduce the risks associated with traditional passwords. In addition to the app, the only other requirement is a mobile device that can support biometric authentication.

Continue reading ZeroPass – Push Authentication

PSMailbox iOS updates

PSMailbox iOS apps were updated to our latest version to support all the privacy features provided Apple in their iOS apps ecosystem. There are also two new features that are highlighed here

  1. Cabinet availability in Files app

Apple’s iOS devices provide a File app which allows you to connect to “Cloud Storage” such as iCloud. PSMailbox app now publishes the documents, pictures, videos and other resources stored in PSMail Cabinet to be visible in the Files app. Please see the screenshot below as to where to access these resources when in iPhone or iPad’s native Files app

2. Sharing pictures, videos, files from device to Cabinet cloud

iOS devices also provide aa simple way to use the “share” icon to share an image or a document to other users either via email or into a cloud storage. If you have PSMailbox app on your iOS device, you can quickly share these Photos or other resources, by choosing PSMailbox as an option after click on “share” icon. See screenshot below for details.

PSMail and Marketing Email Services

PSMail’s security includes the digital signing of each individual email (DMARC) and its Domain Name System (DNS). Though the security benefits are substantial, this feature can make it difficult for other service providers (MailChimp or Constant Contact, for example) to appropriately relay email as if the email came from a PSMail authenticated user. When using one of these third-party services, a PSMail user may have trouble getting their messages to go through and be authenticated by the recipients.

Continue reading PSMail and Marketing Email Services

What is VPN?

VPN is a private network system that uses the public internet to “tunnel” traffic secretly and securely from your PC to a corporate or a private computer network. This allows you to safely access your resources and in some cases (such as  PSVPN) the rest of the Internet from a limited or unsecure network connection (ex. public wireless or internet cafe).

Continue reading What is VPN?

What is Mobile VPN?

Mobile VPN is the VPN (Virtual Private Network) service provided by PSMail. VPN is a private network system that uses the public internet to “tunnel” traffic secretly and securely from your PC/phone to a computer network. This allows you to safely access your PSMailbox and other Internet resources from a limited or unsecure network connection (ex. public wireless or internet cafe). Continue reading What is Mobile VPN?

Is my email secure?

“Secure email” can sometimes be a slippery term. What exactly does it mean? How secure is my communication really?

There are different levels of security and privacy for email, and there are also different ways of providing it. Some technologies focus only on specific aspects of the email process and others were created to defend against specific threats. For your own peace of mind and confidence, its important to know just what is meant when we at PSMail claim to provide secure email services.

Continue reading Is my email secure?