A payment receipt for your PSMail account may be required for reimbursement or for tax purposes. Please see below for an easy way to generate your own receipt.
Continue reading Can I get a payment receipt or an invoice for my account?
Category: PSMailbox FAQs
Questions about using your PSMail account and correcting issues related to specific services (i.e. “Accessing PSVPN through a proxy” “Why are my outgoing messages failing to send from iMail [MAC OS X]?” etc.)
Limit number of message IMAP Thunderbird
Thunderbird allows you to limit the number of days to synchronize when using IMAP. This can be helpful if you have a very large inbox with emails that is not sorted into folders. You see a remote view of the server folders which you subscribe to see. All emails are stored on the server. You can set up new imap mail account on new computer, but make a change in the Account Settings to only download recent x emails.
Continue reading Limit number of message IMAP Thunderbird
Can I host my domain with PSMail?
Want to host your own domain with PSMail? No problem. It’s simple to set up and, as always, comes with the level of security you’ve come to expect from PSMail. If your group has 25 members or more you can take advantage of our group hosting discounts. If not, you can still host even a single email address with your own personal identity for just $40 per year – and that includes all the benefits of a PSMailbox.*
What do all the icons above my email mean?
When you open an email in PSMail, you’ve probably noticed the bar of icons across the top of your message. Ever wonder what they all mean? These icons represent the variety of options we’ve provided you with as you read, respond to, and interact with your emails. Many of them are self-explanatory, but a few might be a bit tricky
How do I use the webmail search function?
A little update to an important function! The “search” button is now a magnifying glass icon that appears next to the number of new messages in your current folder. The search function allows you to search the From / To / Subject of all emails in your current folder. See below for a screenshot view.
How do I use PSMail’s token login system?
You see it everyday. Maybe two or three times a day:
The secure login page for your PSMail account.
But have you ever noticed the option for Token Login hiding there at the bottom of the box? Maybe you have, and maybe you’ve even clicked on it or read a bit about the token system on the web. But it all seems too confusing. Such a hassle.
How can I keep my sent items organized across devices? (IMAP)
If you use IMAP and multiple devices, keeping your Sent folder synchronized across laptops, phones, tablets, and webmail (browser) can be challenging. This tip can help.
When using PSMail webmail through a browser, your sent items folder is called “SENT-ITEMS” (casE sEnsitivE), however each email client from Mac OS X Mail to Windows Outlook use several conventions for saving outgoing message in a “Sent” folder. These tips will help you so you can have a universal view of these folder. Note: This does NOT apply to you if you use POP3 to download message and not save them on the server.
Continue reading How can I keep my sent items organized across devices? (IMAP)
Why have my emails disappeared?
If you use POP3 protocol and collect email using email client software (i.e. Apple’s Mail, Thunderbird, Outlook, etc.), then your email client automatically deletes these emails from the server once it collects them; they are no longer kept on the server. If you have other synced devices (such as a smartphone or tablet), it is possible you will no longer see these messages, nor will you see them when you login to your PSMailbox. In some cases, an archive manager or a storage settings could also remove emails from the server. Continue reading Why have my emails disappeared?
How can I access my SPAM quarantine messages?
The spam quarantine folder can be access via either webmail or IMAP. Continue reading How can I access my SPAM quarantine messages?
How do I download empty or unreadable messages or garbled attachments?
Occasionally, when you use webmail to access your inbox, you will find that a specific message is empty or it is unreadable. There are times when messages are unreadable due to unsupported character set in the message or in its attachments. . The best solution to this issue is to download the message to your local machine and open it with your native mail decoding program (i.e. Windows Mail, Mac Mail, or Linux Thunderbird).
Here’s how you do it:
Continue reading How do I download empty or unreadable messages or garbled attachments?