The following are instructions for those who use Outlook 2016 as their email client and would like to access PSMail via the POP3 email protocol.
If you use POP3 protocol and collect email using email client software (i.e. Apple’s Mail, Thunderbird, Outlook, etc.), then your email client automatically deletes these emails from the server once it collects them; they are no longer kept on the server. If you have other synced devices (such as a smartphone or tablet), it is possible you will no longer see these messages, nor will you see them when you login to your PSMailbox. In some cases, an archive manager or a storage settings could also remove emails from the server. Continue reading Why have my emails disappeared?