Find here answers to common questions about our service, usage of PSMailbox, errors / issues faced by clients while using PSMailbox.
A little update to an important function! The “search” button is now a magnifying glass icon that appears next to the number of new messages in your current folder. The search function allows you to search the From / To / Subject of all emails in your current folder. See below for a screenshot view.
You see it everyday. Maybe two or three times a day:
The secure login page for your PSMail account.
But have you ever noticed the option for Token Login hiding there at the bottom of the box? Maybe you have, and maybe you’ve even clicked on it or read a bit about the token system on the web. But it all seems too confusing. Such a hassle.
If you use IMAP and multiple devices, keeping your Sent folder synchronized across laptops, phones, tablets, and webmail (browser) can be challenging. This tip can help.
When using PSMail webmail through a browser, your sent items folder is called “SENT-ITEMS” (casE sEnsitivE), however each email client from Mac OS X Mail to Windows Outlook use several conventions for saving outgoing message in a “Sent” folder. These tips will help you so you can have a universal view of these folder. Note: This does NOT apply to you if you use POP3 to download message and not save them on the server.
Continue reading How can I keep my sent items organized across devices? (IMAP)
If you use POP3 protocol and collect email using email client software (i.e. Apple’s Mail, Thunderbird, Outlook, etc.), then your email client automatically deletes these emails from the server once it collects them; they are no longer kept on the server. If you have other synced devices (such as a smartphone or tablet), it is possible you will no longer see these messages, nor will you see them when you login to your PSMailbox. In some cases, an archive manager or a storage settings could also remove emails from the server. Continue reading Why have my emails disappeared?
The spam quarantine folder can be access via either webmail or IMAP. Continue reading How can I access my SPAM quarantine messages?
Occasionally, when you use webmail to access your inbox, you will find that a specific message is empty or it is unreadable. There are times when messages are unreadable due to unsupported character set in the message or in its attachments. . The best solution to this issue is to download the message to your local machine and open it with your native mail decoding program (i.e. Windows Mail, Mac Mail, or Linux Thunderbird).
Here’s how you do it:
Continue reading How do I download empty or unreadable messages or garbled attachments?
PSMail servers do not allow email to be relayed through SMTP port 25. Some email software – such as Mac OS X – defaults to port 25 for outgoing email. To prevent problems sending messages, make sure that your email client is using port 465 and SSL for outgoing email. See the screenshots below to see where the changes need to be made for several of the major email clients.
When you are connected to your VPN, your outgoing and/or incoming emails fail. Once the VPN is disconnected, however, you have no problems sending and receiving messages. Continue reading Why can’t I send email when connected to my VPN?
Problem:
When trying to install Cisco AnyConnect on your Windows 7 64-bit system, you get the error: “The VPN client agent was unable to create the interprocess communication depot.”
If you use Whatismyipaddress.com (or other W3C geo-api enabled websites) to validate that you are connected to PSVPN, you may be surprised when the site indicates that you aren’t connected to a VPN. Don’t worry. Continue reading Why does my geolocation indicate that I’m not using VPN even when I’m connected?