Questions about using your PSMail account and correcting issues related to specific services (i.e. “Accessing PSVPN through a proxy” “Why are my outgoing messages failing to send from iMail [MAC OS X]?” etc.)
PSMail servers use SSL (Secure Sockets Layer) to encrypt communications between the email client and server. PSMail servers do NOT support SPA (Secure Password Authentication). However, a recent Microsoft security update enables SPA (and sometimes disables SSL), which causes your PSMail account to stop collecting email. To fix this issue, you need to access your account settings, navigate to the authentication portion, and disable SPA. See below.
How to Manage Your Email Quota (IMAP & Webmail Users)
Managing your email quota is essential to ensure you can continue sending and receiving messages without interruption. This guide explains practical steps for both IMAP users (such as Outlook) and webmail users to help keep your mailbox size under control.
Why Quota Management Matters
Every email account has a storage limit (quota). When your mailbox exceeds this limit, you may stop receiving new emails or encounter sending issues. To avoid this, it’s best to regularly clean up or move emails and keep your usage below 75% of your total quota.
For IMAP Users (e.g., Outlook)
When using IMAP, your emails are stored on the mail server. Simply organizing messages into folders within your mailbox does not reduce your quota usage. To free up space, you need to move emails to local folders stored on your computer.
Create Local (Personal) Folders
Open Outlook.
Go to File → New → Folder.
In the window that appears:
Select Personal Folders.
Enter a name (e.g., Archive).
Ensure Mail and Post Items is selected.
Click OK.
You’ll now see your new folder under Personal Folders, separate from your IMAP folders (which are stored on the server).
Tip: IMAP folders are typically listed under your mail server (e.g., mail.psmail.net), while local folders appear under “Personal Folders.”
Move Emails to Local Storage
To reduce server usage:
Move individual emails:
Drag and drop messages into your local folder, or
Use Edit → Move to Folder
Move entire folders:
Open the IMAP folder
Select any message
Click Edit → Select All
Drag all messages to your local folder or use Move to Folder
Once moved, these emails are stored on your computer and no longer count toward your quota.
For Webmail Users
If you access email through webmail, you can manage your quota directly from the browser.
Find and Remove Large Emails
Log in to webmail.
Use the search feature with: "Size:>1000000" This finds emails larger than 10 MB. Learn more about Search
Review the results and:
Download important emails and attachments
Delete unnecessary messages
Use the Archive Feature
If you want to keep emails on the server without affecting your quota:
When PSMail’s SPAM filter identifies a problem message, it does not completely delete it right away. Instead, it removes it from your inbox and “quarantines” it, keeping it safe and harmless until you can confirm that it is indeed SPAM. This prevents important messages that are accidentally identified as SPAM from being inadvertantly deleted. Continue reading How can I get daily (instead of weekly) alerts on emails quarantined by the SPAM filter?
Windows Vista and Windows 7 users sometimes experience trouble connecting to the Internet through their VPN. Though the VPN icon shows “green” (connected), their Internet activity is not actually routing through the secure network. The reason for this is that in order for OpenVPN to route traffic correctly, users must run it as an administrator. The following are several solutions for correcting this issue and simplifying the use of OpenVPN. Continue reading Why is my VPN not routing my internet traffic even though it says that I’m connected?
Often this indicates a problem with your settings either after a recent software update or from a plugin software like antivirus. Follow these steps to ensure that your account is set up correctly. On a Mac, it is also highly recommended that you DISABLE “automatically manage connection settings” option. As this settings can reset your outgoing settings to a non-work default values.
Safari browser on Mac OS X can stop sending email when using PSMail’s webmail. The symptoms are when you try to hit “Send it” button on PSMail’s Compose Mail page – nothing happens. Here’s how to reset Safari browser and get it working again:
PSVPN’s default configuration provides Internet access via either Canada or the US (depending on several factors). It is possible, however, to configure your VPN to terminate to a PSMail server in a specific country every time you connect. Currently, this can be done for three countries: the US, UK, and Canada. (NOTE: Our servers on the European mainland and in Asia are still under beta testing. We can make these available to users who are intersted in testing them early. Just write us through our contact page if you are interested.) Continue reading Can I use PSMail’s VPN to access the Internet via my home country?
One problem that arises with spam filters and blockers is that legitimate emails are sometimes accidentally identified as spam. This article explains how to prevent your outgoing mailings, such as newsletters or PSMail List emails, from being blocked by your recipients’ spam filters. If you have questions about accidentally blocked incoming messages, please follow this link.
PSWeb is a web tool included with every PSMail subscription. It helps you create online image libraries, newsletters, and simple webpages. Read more for further information and for setup instructions.
