Category: FAQs

Find here answers to common questions about our service, usage of PSMailbox, errors / issues faced by clients while using PSMailbox.

How do I archive old emails (and access them once I’ve done so)?

If you use IMAP or webmail as your email client and you do NOT regularly delete emails from your account, your mailbox can get full and incoming emails be rejected into your mailbox. We recommend you use the “Automatic Archiving” settings in PSMail to regularly archive old messages.ย  When you are logged into PSMail, you can go to “Manage Account” and then to “Archive Settings.” You will see two settings for archiving, one for archiving large messages that come into your mailbox and another to automatically archive messages that have been in your inbox for a specified number of days (we recommend 720 days). The automatic archiver runs once every week to check for emails in your Inbox that are older than 720 days and moves them to your archive. Once the email is in the archives, it is accessible for 30 days. After 30 days these messages are automatically deleted.

Continue reading How do I archive old emails (and access them once I’ve done so)?

What is a digital signature, and how do I know if one is valid?

“I’ve received an email that is digitally signed. What does that mean and how can I know the signature is valid?”

Like an ink signature on a document, a digital signature on an email is meant to guarantee authenticity. It’s like a digital thumbprint that is attached to an email to uniquely identify the sender and insure that the document has not been tampered with. Continue reading What is a digital signature, and how do I know if one is valid?

What is archived email and how can I access it?

When you receive a very large email (over 5 MB, for example), the process to download it can take a long time, especially if your Internet connection is slow. Aside from forcing you to wait to read the message, this can cause  problems with your inbox as it clogs things up and monopolizes your computer’s attention. Occasionally, your inbox can even freeze, locking up the downloading process and forcing you to start again. In order to address this, PSMail introduced archiving, an option where a large message intended for you can be saved on our system and accessed directly through a link. This prevents the long download times and protects your inbox from a large message that could take up an inordinate amount of space. Continue reading What is archived email and how can I access it?

Why can’t I receive emails when Secure Password Authentication (SPA) is enabled?

PSMail servers use SSL (Secure Sockets Layer) to encrypt communications between the email client and server. PSMail servers do NOT support SPA (Secure Password Authentication). However, a recent Microsoft security update enables SPA (and sometimes disables SSL), which causes your PSMail account to stop collecting email. To fix this issue, you need to access your account settings, navigate to the authentication portion, and disable SPA. See below.

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How can I save email messages even when my inbox quota has been filled?

Creating Personal Folders

To save copies of email from your Inbox (or other IMAP folders), you need to first create a personal, or local, folder on your computer into which you will move them.

Continue reading How can I save email messages even when my inbox quota has been filled?

How can I get daily (instead of weekly) alerts on emails quarantined by the SPAM filter?

When PSMail’s SPAM filter identifies a problem message, it does not completely delete it right away. Instead, it removes it from your inbox and “quarantines” it, keeping it safe and harmless until you can confirm that it is indeed SPAM. This prevents important messages that are accidentally identified as SPAM from being inadvertantly deleted. Continue reading How can I get daily (instead of weekly) alerts on emails quarantined by the SPAM filter?