Server Status
Current Status:    
All systems are reporting normal ...

Apr 20th 2009:

There is network errors that  started at Tue Apr 20 18:45:00 GMT 2010 and service was restored at Tue Apr 20 19:15:00 GMT 2010.  If you are experiencing any errors, please contact service desk.

 

Dec 3rd 2009:

Mail system has been restored with new hardware.  All databases are up to date.  You may still see duplicate messages, or old messages in your mailbox.  Please write to This email address is being protected from spam bots, you need Javascript enabled to view it ;  All our support staff were put in high alert to help solve these issues, we appreciate your patience during this unplanned event.

Nov 29th 2009:
Primary mail system is down due to hardware failure.  The secondary server is currently working.  However mail flow may be delayed due to this. If you see any emails missing in your Inbox or other folders OR you see some unexpected behavior, please send a notification email to This email address is being protected from spam bots, you need Javascript enabled to view it .  Include all the necessary details such as your primary email address, what exact problem or error message you are experiencing.

Oct 20th 2009:
All services are working normal. If you have issues with any service, please contact This email address is being protected from spam bots, you need Javascript enabled to view it

Oct 17th 2009:
Recent network access from part of Asia has been blocked due to newly implemented firewall rules. We have changed the necessary firewall rules to allow this access. This interruption in our service was intermittent from Wednesday October 14th till October 17th. This specifically impacted access via VPN. Please report any continued network issues by email to This email address is being protected from spam bots, you need Javascript enabled to view it .
Oct 05th 2009:
Slow network access was being analyzed for problems at our server around 8.0 AM EDT. The network latency issue was resolved at 10.15 AM EDT. The issue has been resolved.
Mar 27th 2008:
A minor enhancement has been put in place to allow quick browsing of emails when using the webmail.

 

Mar 26th 2008:
Due to a major problem at one of our central authentication databases, users were not able to login to collect their email. Our generic error message did not communicate this when trying to access mailboxes. The error message would resemble a password failure.

Please note that none of your incoming emails were lost or any data in your mailbox deleted during this interruption of service. The server was queueing and storing your emails. The service is currently restored, if you are still unable to access your account, send email to This email address is being protected from spam bots, you need Javascript enabled to view it and we will respond quickly to your request.

Jan 4th 2007:
Intermittent network errors were being experienced in our primary backbone connection, causing network slowness in access to email.. this affecter performance for downloading email or visiting secure website. We are still waiting on updates from our network provider. The network is currently stable, if there are any issues, please report this to postmaster.

Oct 11th 2007: On Oct 13th Saturday Midnight to 5 AM EDT , the service online fileshare and PSWeb (for web pages) will be taken offline. This is due to an unexpected emergency network repair that needs to be performed on our primary network link to this location.
Sept 5th 2007:
Several people have reported slow network connection from China, Thailand and parts of SE Asia. There seems to be a problem between our network provider XO and a network backbone causing this issue. We are looking at the issue currently. Network connection from other parts of the world are working okay. We will update you once the issue is fixed. If you are unable to collect email by email client, please try reaching our webserver at https://mail.psmail.net/ ;
if you are not able to reach this website as well, please try visiting our global redirect server at http://info.psmail.net/goto/login .
Jan. 7th 2007:
Several Asian customers still have very slow and poor connection to the US causing strange errors; such as locked mailboxes, timeout, security certificate expired warning, password prompts on Outlook or Outlook express. Some also have reported duplicate messages due to incomplete email download. Please continue to use our http://info.psmail.net/login.php login method to check email through your browser. Internet connection repairs in Taiwan are still underway, you should see some updates at our website once we know more of the repairs.
Dec. 28th 2006:
Several people have problem reaching our mailservers through email client (such as Outlook) or the web browser (such as Internet Explorer or Firefox). Please try to use our mirror relocation service at http://info.psmail.net/login.php to temporarily login. Settings such as "Account Management" will not work from some remote mirrors, but you can access basic email and send/receive email while network connections are being repaired in Asia.
Sep. 11th 2006:
Network problems due to Taiwan HINET connection to San Francisco seems to have been fixed, network is looking normal now.
Sep. 10th 2006: Network problems reported from Taiwan and parts of Asia. Please use our smart redirect to help find the easiest path to our network between multiple redundant servers. - http://info.psmail.net/login.php
Sep. 6th 2006: Spamhaus.org has whitelisted our server and mailflow continuous normal to all locations.
Sep. 5th 2006: Spamhaus.org website has incorrectly blacklisted our email servers from sending emails. We have requested a whitelisting as soon as possible.
July 19th 2006: Network hardware problem causing intermittent connection to our server has been restored to normal working condition.
July 17th 2006 Network hardware problem causing intermittent connection to our server. Temporary solution was in place as of 3.45 PM EDT (-5 GMT) July 17th . You should no longer experience connection failure. Network hardware replacement was completed by 7-8.0 AM July 18th 2006 EDT (-5 GMT). Further replacement of hardware was also necessary on July 18th 2006 at 8:00 PM EDT.

Our mail server with critical service such as email and web were experiencing intermittent network connections, the problem seems to be related to network issues in our michigan facility. The network provider at our upstream has finally resolved the issue, we worked closely with the network providers only to get updates and restore all services to primary server with best connection to the global internet. If you experience intermittent connection problems, please email postmaster@psmail.net