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Page 1 of 3 Current Status:
All systems are reporting normal ...
Apr 20th 2009: There is network errors that started at Tue Apr 20 18:45:00 GMT 2010 and service was restored at Tue Apr 20 19:15:00 GMT 2010. If you are experiencing any errors, please contact service desk.
Dec 3rd 2009: Mail system has been restored with new hardware. All databases are up to date. You may still see duplicate messages, or old messages in your mailbox. Please write to
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; All our support staff were put in high alert to help solve these issues, we appreciate your patience during this unplanned event.
Nov 29th 2009:
Primary mail system is down due to hardware failure. The secondary server is currently working. However mail flow may be delayed due to this.
If you see any emails missing in your Inbox or other folders OR you see some unexpected behavior, please send a notification email to
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. Include all the necessary details such as your primary email address, what exact problem or error message you are experiencing.
Oct 20th 2009:
All services are working normal. If you have issues with any service, please contact
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Oct 17th 2009:
Recent network access from part of Asia has been blocked due to newly implemented firewall rules. We have changed the necessary firewall rules to allow this access. This interruption in our service was intermittent from Wednesday October 14th till October 17th. This specifically impacted access via VPN. Please report any continued network issues by email to
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.
Oct 05th 2009:
Slow network access was being analyzed for problems at our server around 8.0 AM EDT. The network latency issue was resolved at 10.15 AM EDT. The issue has been resolved.
Mar 27th 2008:
A minor enhancement has been put in place to allow quick browsing of emails when using the webmail.
Mar 26th 2008:
Due to a major problem at one of our central authentication databases,
users were not able to login to collect their email.
Our generic error
message did not communicate this when trying to access mailboxes. The error
message would resemble a password failure.
Please note that none of your incoming emails were lost or any data in
your mailbox deleted during this interruption of service. The server was
queueing and storing your emails. The service is currently restored, if you
are still unable to access your account, send email to
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and we will respond quickly to your request.
Jan 4th 2007:
Intermittent network errors were being experienced
in our primary backbone connection, causing network slowness in access to email..
this affecter performance for downloading
email or visiting secure website. We are still waiting on updates from our network provider. The network is currently stable, if there are any issues, please report this to postmaster.
Oct 11th 2007:
On Oct 13th Saturday Midnight to 5 AM EDT , the service online fileshare and PSWeb (for web pages) will be taken offline. This is due to an unexpected emergency network repair that needs to be performed on our primary network link to this location.
Sept 5th 2007:
Several people have reported slow network connection from China, Thailand and parts of SE Asia. There seems to be a problem between our network provider XO and a network backbone causing this issue. We are looking at the issue currently. Network connection from other parts of the world are working okay. We will update you once the issue is fixed. If you are unable to collect email by email client, please try reaching our webserver at https://mail.psmail.net/ ;
if you are not able to reach this website as well, please try visiting our global redirect server at
http://info.psmail.net/goto/login .
Jan. 7th 2007:
Several Asian customers still have very slow and poor connection to the US causing strange errors; such as locked mailboxes, timeout, security certificate expired warning, password prompts on Outlook or Outlook express. Some also have reported duplicate messages due to incomplete email download. Please continue to use our http://info.psmail.net/login.php login method to check email through your browser. Internet connection repairs in Taiwan are still underway, you should see some updates at our website once we know more of the repairs.
Dec. 28th 2006:
Several people have problem reaching our mailservers through email client (such as Outlook) or the web browser (such as Internet Explorer or Firefox). Please try to use our mirror relocation service at http://info.psmail.net/login.php
to temporarily login. Settings such as "Account Management" will not work from some remote mirrors, but you can access basic email and send/receive email while network connections are being repaired in Asia.
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